:root{font-family:'Segoe UI','Microsoft YaHei',sans-serif;color:#25352b;background:#f3f5f3;font-size:16px;line-height:1.5;--green:#07864b;--line:#e0e6e1;--muted:#6c7c71;--panel:#fff}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer;border:1px solid var(--line);background:white;border-radius:7px;padding:9px 15px;display:inline-flex;align-items:center;justify-content:center;gap:7px}button:hover{background:#edf5ef}button:disabled{cursor:not-allowed;opacity:.55}button:focus-visible,a:focus-visible{outline:3px solid #83c8a1;outline-offset:2px}.primary{background:var(--green);color:white;border-color:var(--green)}.primary:hover{background:#06683b}.danger{background:#c64646;color:white;border-color:#c64646}.text-button{background:none;border:0;color:var(--green);padding:5px}.muted{font-size:13px;color:var(--muted)}h1,h2,h3,p{margin:0}h1{font-size:23px;font-weight:600}h2{font-size:21px;font-weight:500}h3{font-size:17px;font-weight:500}input,textarea,select{border:1px solid var(--line);border-radius:7px;padding:10px 12px;width:100%;background:white;min-width:0}textarea{resize:vertical;min-height:90px}label{display:grid;gap:7px;font-size:14px}.check{display:flex;align-items:center;gap:9px}.check input{width:18px;height:18px;accent-color:var(--green)}.brand{display:flex;align-items:center;gap:10px;font-weight:600;font-size:18px}.logo{background:var(--green);color:white;border-radius:9px;padding:5px 10px;font-size:21px}.top{background:white;border-bottom:1px solid var(--line);padding:16px 25px;display:flex;align-items:center;justify-content:space-between;gap:12px}.actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.top .actions{font-size:14px}.layout{display:grid;grid-template-columns:190px minmax(0,1fr);min-height:calc(100dvh - 76px)}.nav{background:white;border-right:1px solid var(--line);padding:25px 15px}.nav button{display:flex;width:100%;justify-content:flex-start;border:0;margin-bottom:6px;padding:13px;background:none}.nav button.active{background:#e7f3eb;color:#087a43}.nav-label{font-size:12px;color:var(--muted);padding:0 13px 17px}.main{padding:28px;max-width:1400px;width:100%;margin:auto;align-self:start;min-width:0}.heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:22px;flex-wrap:wrap}.heading p{font-size:14px;color:var(--muted);margin-top:6px}.panel{background:white;border:1px solid var(--line);border-radius:11px;padding:22px;margin-bottom:18px}.fields{display:grid;gap:17px}.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.row{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.between{justify-content:space-between}.pill{border-radius:14px;font-size:12px;padding:3px 9px;background:#e8f4ec;color:#167846;display:inline-block}.gold{background:#f8edcb;color:#806320}.badge{background:#d14747;color:white;border-radius:12px;font-size:12px;padding:1px 7px}.account-row{padding:18px 0;border-bottom:1px solid var(--line)}.account-row:last-child{border-bottom:0}.account-row .actions{margin-top:13px}.avatar{width:40px;height:40px;border-radius:9px;display:grid;place-items:center;background:#e6f0e9;font-size:23px;overflow:hidden;flex-shrink:0}.avatar img{width:100%;height:100%;object-fit:cover}.large{width:66px;height:66px;font-size:34px}.avatar-options{display:flex;gap:7px;flex-wrap:wrap}.avatar-options button{font-size:23px;padding:4px 10px}.avatar-options button.active{border-color:var(--green);background:#e8f4ec}.entry-url{padding:11px 13px;border-radius:6px;background:#f3f6f3;overflow-wrap:anywhere;font-size:13px;color:var(--muted);margin:16px 0}.entry-controls{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:15px;align-items:end}.desk{display:grid;grid-template-columns:235px minmax(0,1fr);background:white;border:1px solid var(--line);border-radius:11px;overflow:hidden;min-height:600px}.sessions{background:#ecefec;border-right:1px solid var(--line)}.sessions-title{padding:16px;font-size:14px;border-bottom:1px solid var(--line)}.session{width:100%;border:0;border-radius:0;background:none;display:flex;justify-content:flex-start;gap:10px;text-align:left;padding:16px 13px}.session.active{background:#dbe7de}.session .copy{min-width:0;flex:1}.session .preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:145px;font-size:13px;color:var(--muted)}.chat{display:flex;flex-direction:column;min-width:0;background:#ededed}.chat-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:16px 20px;border-bottom:1px solid var(--line);background:white}.call-button{font-size:13px;flex-shrink:0;flex-wrap:wrap}.casebar{padding:12px 18px;border-bottom:1px solid var(--line);background:white;font-size:13px}.casebar button{font-size:13px;padding:6px 10px}.case-note{margin-top:8px;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--muted)}.messages{height:min(48dvh,520px);min-height:260px;overflow-y:auto;padding:22px 20px;overscroll-behavior:contain}.message{display:flex;align-items:flex-start;gap:9px;margin-bottom:19px}.message.mine{flex-direction:row-reverse}.message .avatar{width:34px;height:34px;font-size:20px;border-radius:7px}.message-content{max-width:78%;min-width:0}.bubble{background:white;border-radius:6px;padding:10px 13px;white-space:pre-wrap;overflow-wrap:anywhere;width:fit-content;max-width:100%;font-size:15px}.mine .bubble{background:#95ec69}.msg-time{font-size:12px;color:#77837b;margin-bottom:4px}.mine .msg-time{text-align:right}.bubble audio{width:min(250px,100%);height:38px;display:block}.bubble:has(audio){min-width:min(270px,100%)}.message-image{max-width:min(240px,100%);max-height:250px;display:block;border-radius:6px;cursor:zoom-in}.system-message{text-align:center;color:var(--muted);font-size:13px;margin:15px 0}.composer{padding:13px 18px;background:white;border-top:1px solid var(--line);margin-top:auto}.tools{display:flex;gap:16px;align-items:center;flex-wrap:wrap}.tools button{border:0;background:none;padding:4px 0;color:var(--muted);font-size:14px}.composer textarea{border:0;min-height:68px;max-height:180px;padding:10px 0}.identity-tabs{display:flex;gap:10px;margin-bottom:17px;flex-wrap:wrap}.identity-tabs button.active{border-color:var(--green);background:#e9f4ed}.filter-row{display:grid;grid-template-columns:1fr 1fr;gap:17px;margin-bottom:18px}.empty{padding:65px 25px;text-align:center;color:var(--muted)}.login{max-width:410px;margin:9vh auto;padding:30px;background:white;border:1px solid var(--line);border-radius:15px}.login .brand{margin-bottom:26px}.login h2{margin-bottom:20px}.error{color:#ad3030;font-size:14px;white-space:pre-wrap}.loading{text-align:center;padding:100px 20px}.guest-shell{max-width:700px;margin:0 auto;min-height:100dvh;background:#ededed}.guest-shell .chat{min-height:100dvh}.guest-shell .messages{height:calc(100dvh - 280px);flex:1;min-height:200px}.guest-shell .chat-head{padding:17px 14px}.guest-shell .composer{position:sticky;bottom:0}.guest-footer{text-align:center;font-size:12px;color:var(--muted);padding-top:8px}.qr{display:block;max-width:100%;width:300px;margin:15px auto}.readonly{padding:16px;background:white;text-align:center;font-size:13px;color:var(--muted)}.toast-placeholder{min-height:15px}#toast{position:fixed;left:50%;bottom:26px;transform:translateX(-50%);max-width:calc(100% - 30px);padding:12px 20px;border-radius:9px;background:#233a2d;color:white;box-shadow:0 7px 28px #0002;z-index:30;font-size:14px;display:none}#toast.visible{display:block}dialog{border:1px solid var(--line);border-radius:15px;padding:28px;max-width:480px;width:calc(100% - 30px);color:inherit}dialog::backdrop{background:#18302275}dialog h2{margin-bottom:18px}dialog .actions{margin-top:18px}#call-modal{text-align:center;background:#edf4ef;padding:38px 24px}#call-modal .actions{justify-content:center;margin:28px 0}.call-avatar{font-size:45px;margin-bottom:18px}#call-status{color:var(--muted)}.recording{color:#bf3838!important}.note-input{min-height:120px}.image-detail{width:100%;max-height:65vh;object-fit:contain}.brand a{color:inherit;text-decoration:none}[hidden]{display:none!important}
@media(max-width:950px){.layout{grid-template-columns:1fr}.nav{display:flex;gap:5px;padding:9px 12px;border-right:0;border-bottom:1px solid var(--line);flex-wrap:wrap}.nav button{width:auto;margin:0;padding:9px 12px;font-size:14px}.nav-label{display:none}.main{padding:18px}.desk{grid-template-columns:210px minmax(0,1fr)}}
@media(max-width:600px){.top{padding:12px 14px;flex-wrap:wrap}.top .actions{gap:7px}.grid,.filter-row{grid-template-columns:1fr}.main{padding:12px}.panel{padding:16px}.desk{grid-template-columns:1fr}.sessions{border-right:0;border-bottom:1px solid var(--line)}.sessions-list{display:flex;overflow-x:auto;max-width:100%}.session{width:auto;min-width:145px;flex-shrink:0;padding:10px}.session .avatar,.session .preview{display:none}.sessions-title{padding:9px 13px}.chat-head{padding:12px;flex-wrap:wrap}.call-button{padding:7px;font-size:12px}.messages{padding:16px 10px}.entry-controls{grid-template-columns:1fr}.composer{padding:12px}.message-content{max-width:80%}.message .avatar{width:28px;height:28px}.bubble{font-size:15px}.casebar{padding:12px}.casebar .between{gap:10px}.login{margin:20px auto;width:calc(100% - 24px);padding:23px}.heading h1{font-size:21px}input,textarea,select{font-size:16px}.guest-shell .chat-head{flex-wrap:nowrap}.guest-shell .call-button{max-width:122px}.guest-shell h3{font-size:16px}.guest-shell .messages{height:calc(100dvh - 280px)}.identity-tabs button{font-size:14px}.brand{font-size:17px}}
@media(pointer:coarse){button{min-height:44px}}

.message-content:has(audio){width:270px;max-width:calc(100% - 48px)}.bubble:has(audio){width:100%;max-width:100%;min-width:0}.bubble audio{width:100%;min-width:0}